*THIS IS ONLY NECESSARY FOR DOCTORS WRITING CONTROLLED SUBSTANCES. *
*Syncing the Hardware Token must be done under the Doctor’s login*
How to Sync Your Hardware Token
To view a step-by-step PDF of instructions, click HERE.
1. Select a Patient and click on the View Details button.
2. Click on the Add Prescriptions button.
3. Select the Admin tab on the top menu bar.
4. Under the EPCS User Controls section, click on the EPCS Device Management link.
5. Click the Authenticate button in the Manage Phones section.
- Select if you would like your one-time password code sent via phone call or SMS text message.
- Once you receive the code, enter it in the One-Time Password Code box and click Submit.
6. Click the Add Token button in the Manage Token section.
7. Enter the token’s serial number located on the back of the hardware token.
| Quick Tip: |
|---|
| The serial number is the largest identifier on the back and contains both letters and numbers. Example Serial Number: GALH12345678 |
8. Click the white button on the front of the hardware token to receive a One-Time Password.
- Enter this 6-digit number in the One-Time Password 1 field.
- Wait for the numbers to disappear from the screen.
| Quick Tip: |
|---|
| The digits will disappear approximately 30 seconds after the button is pressed. |
9. Press the button again to get a NEW set of numbers for password 2.
- Enter this 6-digit number in the One-Time Password 1 field.
10. Click the Submit button, one time only
| IMPORTANT: |
|---|
| CLICKING SUBMIT MORE THAN ONCE WILL RESULT IN AN ERROR.The computer will now begin syncing the Hardware Token to the account. Please note that the computer will stay on the same screen until the syncing process has finished. |
11. Your Exostar Account indicates that Token Status is Active.
- Click Cancel to return to the Admin screen.
12. The Hardware Token will be successfully synced at this point and can be used to sign for Controlled Substances.
| Quick Tip: |
|---|
| If any errors occur, contact our support team at 888-810-7706 or support@icoreconnect.com.
For faster service create a Support Ticket. |