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iCoreRx: Troubleshoot Common Errors

This is guide will help you to resolve common errors that occur when you are prescribing.

First steps to take to troubleshoot common errors

  • Try a different browser
  • Clear Cache, Cookies, and Browsing History

Learn How to Clear Cache, Cookies, and Browsing History on your PC, click HERE.

Viewing iCoreRx on Android for Fully Integrated Sites, click HERE.

Viewing iCoreRx on Android for Semi Integrated Sites (Standalone), click HERE.

Viewing iCoreRx on iPhone or iPad for Fully Integrated Sites, click HERE.

Viewing iCoreRx on iPhone or iPad for Semi Integrated Sites (Standalone), click HERE.

List of most common errors.

Failed to Transmit Prescription(s) Errors:

EPCS Registration Errors:

Most Common Errors

Error: Based on inactivity…

  • “Based on a period of inactivity, you have been automatically logged out of your account. To resume prescribing, re-enter the website address. It is recommended that this address is added to your browser Favorites list.”

How to Resolve:

  • Chrome Disable cookies without SameSite, turn off Block third-party cookies / Allow all cookies within Google settings, Clear Cache.


Error: Sorry, the specified account does not exist…

  • “Sorry, the specified account does not exist. Please check your URL and try again.”

How to Resolve:

  • Clear cache in internet browser, and allow all cookies. You can also use a different web browser if the error persists. This error is related to the computer browser.

Failed to Transmit Prescription(s) Errors:

Error: Failed to Transmit Prescription(s) Not signed…

  • “Failed to Transmit Prescription(s) Not signed = True ErrorCode Error: rx,PrescriberGuid is null”

How to Resolve:

  • This failure message occurs when the following happens:
  • The Provider did not approve the push notification in time
  • The Provider pressed the Enter key after manually typing in the OTP from the authenticator application.

After entering the OTP, providers should Click the Sign/Transmit button, DO NOT press the Enter key.

Error: Failed to Transmit Prescription(s) Message type not supported…

  • “Failed to Transmit Prescription(s) Message type not supported by sender”

How to Resolve:

  • This failure message means the Provider was made inactive due to lack of use.
  • The Provider will need to notify iCoreRx Implementation Team to schedule an appointment to re-register.

iCoreConnect Contact Information:
You can contact an Implementation Specialist directly via email to implementaion@icoreconnect.com , or call 888-810-7706.

Error: Failed to Transmit Prescription(s) Contact Pharmacy…

  • “Failed to Transmit Prescription(s) Internal error. Contact pharmacy by other means”

How to Resolve:

  • This failure message means the pharmacy is having connectivity issues.
  • Contact the pharmacy by phone, they may resolve and ask you to resubmit or handwrite the prescription.

Error: Failed to Transmit Prescription(s) Unexpected Exception occurred…

  • “Failed to Transmit Prescription(s) Unexpected Exception occurred while processing the request”

How to Resolve:

  • This error means there are connectivity issues with the pharmacy.
  • Resending the Rx will usually resolve this.
  • If it does not, notify iCoreRx Implementation Team to troubleshoot.
iCoreConnect Contact Information:
You can contact an Implementation Specialist directly via email to implementaion@icoreconnect.com , or call 888-810-7706.

Error: Failed to Transmit Prescription(s) Not authorized…

  • “Failed to Transmit Prescription(s) Not authorized to send Controlled Substance”

How to Resolve:

  • This failure message means an error occurred once EPCS was completed.
  • Contact iCoreRx Implementation Team to troubleshoot.
iCoreConnect Contact Information:
You can contact an Implementation Specialist directly via email to implementaion@icoreconnect.com , or call 888-810-7706.