This is guide will help you to resolve common errors that occur when you are prescribing.
First steps to take to troubleshoot common errors
- Try a different browser
- Clear Cache, Cookies, and Browsing History
Learn How to Clear Cache, Cookies, and Browsing History on your PC, click HERE.
Viewing iCoreRx on Android for Fully Integrated Sites, click HERE.
Viewing iCoreRx on Android for Semi Integrated Sites (Standalone), click HERE.
Viewing iCoreRx on iPhone or iPad for Fully Integrated Sites, click HERE.
Viewing iCoreRx on iPhone or iPad for Semi Integrated Sites (Standalone), click HERE.
List of most common errors.
Error: Based on inactivity…
- “Based on a period of inactivity, you have been automatically logged out of your account. To resume prescribing, re-enter the website address. It is recommended that this address is added to your browser Favorites list.”
How to Resolve:
- Chrome Disable cookies without SameSite, turn off Block third-party cookies / Allow all cookies within Google settings, Clear Cache.
Error: Sorry, the specified account does not exist…
- “Sorry, the specified account does not exist. Please check your URL and try again.”
How to Resolve:
- Clear cache in internet browser, and allow all cookies. You can also use a different web browser if the error persists. This error is related to the computer browser.
Updated on March 20, 2025
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