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| This article applies to Eaglesoft, Open Dental, Dentrix, and Carestream users. |
This article will explain how to perform the following tasks:
- How to Bookmark iCoreRx site
- How to Login to iCoreRx site
- How to Read the Scheduled Patients Page
- How to Select Patient and Launch e-Prescribing Portal
- How to Add a Patient Using Failover Rx
- How to Search for a Patient using Failover Rx
- How to Access a Patient’s PDMP Report
- How to Update Patient Information
- How to Change Your Prescribing Location
- Doctor’s Only Tasks
To view this article as a PDF please click HERE.
To view a video tutorial on how to e-Prescribe please click HERE.
How to Bookmark iCoreRx site
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| You should bookmark your iCoreRx site from the login screen and ensure all users are logged out before saving. |
How to Bookmark in Google Chrome, Firefox, or Microsoft Edge
1. Click the Star in the Top Right
2. Rename the Bookmark and Click Done
How to Bookmark in Safari
1. Go to the top toolbar and select Bookmarks
2. Click Add Bookmark
3. Select Favorites in the drop-down menu
4. Rename the favorite and click Add
How to Login to iCoreRx
1. Go to: https://huddle.icoreconnect.com
2. Sign in with Google or Microsoft by clicking the button matching your email address
How to Read the Scheduled Patients Page
1. The video below will show you how to navigate the Scheduled Patients page
How to Select Patient and Launch e-Prescribing Portal
Option 1:
1. Find and Select patient, go to the grey Rx button and click the down arrow
2. Select Inline or New Window
Inline opens in the same Tab
New Window opens in a New Tab
Option 2:
1. Search for and Select the patient
2. Under Quick Actions, click the Rx Down Arrow and select Inline or New Window
How to Add a Patient using Failover Rx
1. Click your username in the top right
2. Select Failover Rx
3. Enter the patient’s demographic information
4. Click the Add Patient and Send Rx button
| Quick Tip: |
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| First Name, Last Name, Date of Birth, Gender, Home Address, and Phone Number are required fields. |
NOTE: Patient Data added using the Failover Rx option does not migrate back to your Practice Management System; you will need to add the prescription notation manually to your Practice Management System.
For more information on Failover Rx, click HERE.
How to Search for a Patient using Failover Rx
1. Access the Failover Rx screen
2. Click on the Search Patients button
3. Type the patient’s name into the Search Patients field
4. Click the Magnifying Glass icon to search for the patient.
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| The actions you have available are: Edit, Remove, or Send Rx. |
How to Access a Patient’s PDMP Report
On the Patient Schedule, click on the PMP icon across from the desired patient.
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| Patient’s PDMP report can be viewed once every 24 hours |
To view more information regarding PDMP report, click HERE.
How to Update Patient Information
If you receive an error or alert like the one pictured underneath, follow the steps below to update the patient information.
1. Patient information can only be updated or changed from your Practice Management Software.
2. Go to your Practice Management Software and verify the patient information. Edit as needed.
3. Allow a few minutes for this change to take effect.
How to Change Your Prescribing Location
1. Login to your iCoreRx website.
2. On the login screen under Practice, click the Select Practice field.
3. Select the Prescribing Location you would like to work from.
Change to Alternate Location once logged in
1. Select the Practice window.
2. Choose alternate location from drop-down menu.
Doctor’s Only Tasks
When the Doctor logs in, they can address Messages from the Pharmacy, view Pending and Failed Prescriptions by accessing the specific Patient’s Profile.
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| You can Filter Results by Select Location, Select Prescriber and by Patient Search. |
Doctor’s View of Messages from a Pharmacy
1. To view Messages from Pharmacy, the Doctor will need to select a patient and navigate to the Compose Rx page.
2. Click on Tasks in the upper right-hand corner next to their name.
3. Messages from the Pharmacy will be displayed below as:
Pharmacy Renewal Requests, you will be able to:
- Approve Renewal Request
- Deny Renewal Request
- Replace Renewal Request
Pharmacy Change Requests, you will be able to:
- Approve Change Request
- Deny Change Request
- Replace Change Request
Doctor’s View of Pending Prescriptions
1. To view a patient’s pending prescriptions, the Doctor will need to select a patient and navigate to the Compose Rx page.
2. To view a list of all pending/unsent prescriptions, Click on Tasks in the upper right-hand corner.
3. A list of all patients with Unsent Prescriptions will be displayed for your practice below.
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| If your practice has multiple Providers, you can filter by Provider to see only your pending prescriptions. |
4. To transmit prescriptions, return to the Patient Schedule Page and select the specific Patient’s Profile and then navigate to Compose Rx page; Repeat for each Patient.
Doctor’s View of Failed Prescriptions
1. To view Failed prescriptions, the Doctor will need to select a patient and navigate to the Compose Rx page.
2. Click on Tasks in the upper right-hand corner next to their name.
3. A list of patients with Failed Prescriptions will be displayed below.
4. From here, you can resend or cancel a prescription, report a prescription as missing, or request prior authorization.
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| You can also delete a failed notification from the Task page. Deleted prescriptions are removed from the Tasks page but remain on the active medications list. |