1. Home
  2. iCoreRx
  3. Prescriber
  4. iCoreRx: Pharmacy Renewal Requests
  1. Home
  2. iCoreRx
  3. Staff
  4. iCoreRx: Pharmacy Renewal Requests

iCoreRx: Pharmacy Renewal Requests

A pharmacy can send a renewal request when a prescription has run out of refills. Prescribers can review, Approve, Deny or Replace these requests through the Tasks page.

Access the Status Page

The Status Page will show you Messages from the Pharmacy, Failed Prescriptions and staged prescriptions on the Doctor’s Pending List. The Doctor can access the Status Page after logging in and by accessing any Patient’s Profile.

1. Login to iCoreRx site

How to Login to Fully Integrated Sites (Eaglesoft, Open Dental, Dentrix)

How to Login to Semi Integrated Sites (Standalone)

2. Select a Patient.

3. Navigate to the Compose Rx tab.

4. Click on Tasks in the upper right-hand corner next to your login.

Pharmacy Renewal Requests

1. Click on Tasks in the upper right-hand corner next to your login.

2. Click on Patient’s Name to open the renewal request.

  • Orange: These renewals were sent by the pharmacy but were not automatically matched to a patient. The user will need to manually map them to the correct patient before processing.
  • Blue: These renewals were automatically matched to the patient the user is currently logged in with and are ready to be processed.
  • Black: These renewals are matched to a different patient and cannot be addressed while the user is connected to the current patient.

3. Review Interactions in the top section.

4. Review Allergies, Active Medications, Previous Medications, and any Staff Review Notes and Recommended Actions (if applicable) in the bottom sections.

5. Click on the Detail button to view medication details from original prescription.

Approve a Pharmacy Renewal Request

1. Enter the number of Refills.

2. Click the Approve button to transmit the approval to the pharmacy.

Deny a Pharmacy Renewal Request

1. Click the Deny button.

2. Select the Denial Reason from the drop-down list or explain why in the Notes to Pharmacist field.

3. Click the Deny button to transmit the Denial Request to the pharmacy.

Replace a Pharmacy Renewal Request

1. Click the Replace button.

2. Enter the Generic Name of the replacement medication into the Drug Search field.

3. Enter the form of the medication into the Form field.

4. Click the Continue button an the Sig Builder will open.

5. Complete the sig directions and dispense information, then click the Replace button.

6. Review Interactions in the top section.

7. Review Allergies, Active Medications, Previous Medications, and any Staff Review Notes and Recommended Actions (if applicable) in the bottom sections.

8. Click on the Detail button to view medication details from original prescription.

9. Enter the number of Refills.

10. Click the Accept New Prescription button to transmit the replacement prescription to the pharmacy.


Create a Staff Review Note

1. From the Tasks page, go to the Renewal Requests section.

2. Click on the patient’s name.

3. Go to Staff Review Note section at thee bottom, type in your notes and select a Recommended Action:

  • Staff Review Note: Free text a note for the prescriber that will display in the Staff Review column for the request.
  • Recommended Action – Approve: Staff Review Column will say Approved
  • Recommend Action – Deny: Staff Review Column will say Denied
  • Recommend Action – Hold for Doctor: Staff Review Column will say Reviewed

4. The Staff Review Note and Recommended Action display in the Staff Review column for the request, and the name of the person who entered the Staff Review Note and Recommended Action displays in the Prescriber column under the prescriber name.






Updated on May 5, 2025

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support