This article will cover how to preform a variety of Doctor’s Only Tasks.
- Access the Status Page
- Doctor’s View of Pending Prescriptions
- Doctor’s View of Messages from a Pharmacy
- Doctor’s View of Failed Prescriptions
- Report Failed Transmissions or Missing Prescriptions
- Delete Failed Prescriptions
Access the Status Page
The Status Page will show you Messages from the Pharmacy, Failed Prescriptions and staged prescriptions on the Doctor’s Pending List. The Doctor can access the Status Page after logging in and by accessing any Patient’s Profile.
1. Login to iCoreRx site
How to Login to Fully Integrated Sites (Eaglesoft, Open Dental, Dentrix)
How to Login to Semi Integrated Sites (Standalone)
2. Select a Patient.
3. Navigate to the Compose Rx tab.
4. Click on Tasks in the upper right-hand corner next to your login.
Doctor’s View of Pending Prescriptions
1. To view what is pending, the Doctor will need to select a patient and navigate to the Compose Rx tab.
2. Click on Tasks in the upper right-hand corner next to your login.
3. A list of patients with unsent or Pending Prescriptions will be displayed below.
4. To transmit a Pending prescription:
- Return to your database of patients.
- Search and Select your patient with a pending prescription.
- Select the Prescribe button to review script and pharmacy.
- Review Prescription for accuracy and Transmit.
- Select Tasks to see other unsent or Pending Prescriptions and repeat from step 1.
If you need assistance on how to Transmit a Prescription, please click HERE.
Doctor’s View of Messages from a Pharmacy
1. To view Messages from a Pharmacy, the Doctor will need to select a patient and navigate to the Compose Rx tab.
2. Click on Tasks in the upper right-hand corner next to their name.
3. Messages from a Pharmacy will be displayed below as:
Pharmacy Renewal Requests, you will be able to:
- Approve Renewal Request
- Deny Renewal Request
- Replace Renewal Request
Pharmacy Change Requests, you will be able to:
- Approve Change Request
- Deny Change Request
- Replace Change Request
Doctor’s View of Failed Prescriptions
1. To view Failed prescriptions, the Doctor will need to select a patient and navigate to the Compose Rx tab.
2. Click on Tasks in the upper right-hand corner next to their name.
3. A list of patients with Failed Prescriptions will be displayed below.
4. From here, you can resend or cancel a prescription, report a prescription as missing, or request prior authorization.
| Quick Tip: |
|---|
| You can also delete a failed notification from the Task page. Deleted prescriptions are removed from the Tasks page but remain on the active medications list. |
Report Failed Transmissions or Missing Prescriptions
1. To report Failed Transmission or Missing Prescriptions, the Doctor will need to select a patient and navigate to the Compose Rx tab.
2. Click on Tasks in the upper right-hand corner next to their name.
3. Under the Failed Prescriptions section you will find the list of all prescriptions that failed to transmit to the pharmacy.
4. To Report the Failed Prescription:
- Return to your database of patients.
- Search and Select your patient with a failed prescription.
- Under Active Medications, select the carat next to the EDIT button, then select Detail.
- Scroll to the bottom of the page to review Rx Details or Prescription History.
5. At the bottom of the Rx Details page, click on the appropriate button to address the failed prescription:
Resend Rx: Re-transmit the prescription. This is not available for controlled substances.
- To Reprint Rx, click the drop-down arrow next to Resend Rx and select Reprint Rx. This is not available for controlled substances.
Report Missing Rx: If prescriptions show as Verified as being received by the pharmacy, yet the pharmacy states they did not receive the transmitted Rx. Reporting the misssing Rx flags the prescription as not received by the Pharmacy. Prescription will be investigated, provider will be notified on how to proceed.
Report Failed Rx: Flags the prescription as a Failed Transmission and not received by the Pharmacy. Prescription will be investigated, provider will be notified on how to proceed.
Cancel Rx: Notify the pharmacy that the prescription is not to be filled or to cancel any remaining fills. This feature will not be available if the pharmacy does not support the receipt of cancellation messages.
Request PA: Create a new prior authorization for the prescription.
Delete Failed Prescriptions
1. Click the Checkbox next to the Patient Name in the Failed Prescriptions section from the Tasks tab.
NOTE: Providers can select and delete multiple prescriptions at the same time. Click the Checkbox at the top of the column to select all the prescriptions listed.
2. Click the Delete button. A message will appear to confirm the action.
3. Click the Yes, Delete button.
NOTE: The prescription is removed from the Failed Prescription list but remains on the Active Medication list.
